1. The Information We Collect and How We Use It
We use the term “Non Personal Information” to describe information that cannot be used to directly or indirectly contact or identify you and that is not linked to information that can be used to directly or indirectly contact or identify you. Non Personal Information includes passively collected information about your activities on our Services, such as usage data, to the extent that information is not linked to your Personal Information.
2. Account Creation by Teacher and Parent Users
Teachers, parents, and other adult visitors over 18 must create accounts in order to purchase a subscription to any Service or to secure free trial access to any Service. During our online purchase process, we collect and store your first and last name, country name, email address, phone number, and school. We also collect the username, password, child’s date of birth, and class level, we collect and store that information. If you choose to pay with Mobile Money, we collect your Mobile Money Cell phone number. We transmit this payment information for processing, and we do not store this information. If you choose to pay via check, cash or money order, we collect the payment information that you send to us. If you choose to create an account for free trial access to any Service, we collect and store your full name, email address, Telephone number, country name and username during that process.
We will not use the Personal Information collected during the account creation process for any purposes other than securing verifiable parental consent; fulfilling requested transactions; sending you order confirmations and other notifications you request or that are required by law; providing you with access to the Services, including ensuring proper licensing and providing necessary copyright permissions; and providing the customer service, technical support, and sales support.
3. Teacher Login Credentials
Kampala Smart School offer tools for online learning beyond downloadable resources for teachers and students. We offer online teacher portals, student portals, and parent portals that provide common access to all of these Services that a school, teacher, or other adult has purchased.
We will not use this Personal Information for any purposes other than verifying your identity and authenticating your login; facilitating your access to content; and monitoring subscription compliance. If you personally purchase access to any Service, we may use your user credentials to provide the customer service, technical support, and sales support you request. If a school, or other individual purchases access to any Service on your behalf, we display your login credentials on your designated Kampala Smart School “Accounts Site” to facilitate access to content.
4. Parent Login Credentials
We collect your email address in order to send you an email to allow you to create a username and password for access to the parent portal. We also collect your user credentials each time you login to the parent portal. Any time you request that we reset your password, and submit your email address as part of that process, we collect your email address.
We will not use this Personal Information for any purposes other than verifying your identity, authenticating your login, and facilitating your access to the parent portal.
5. Student Login Credentials Created by Teacher and Parent Users
Adults with teacher access to our Service must create and assign students user credentials before students can access the Services.
We collect and store the student login credentials that you create. We will not use this Personal Information for any purpose other than providing you and your student’s access to the Services.
6. Correspondence With Us
We collect and retain Personal and Non Personal Information from you when you send us a message or chat with us via our website, when you send us an email, or when you sign up for a newsletter on our website. We use such information solely to provide the services or support you request.
7. Automated Information
We automatically receive and record certain technical information from your browser as you use our Services, including your IP address, to improve the functionality of our Services. When we collect an IP address, we combine it with other information submitted by the user’s browser, such as requests for files from the web server. We compile this information to create access logs, which we analyze to determine trends, such as which pages are used the most, which browsers are most frequently used by visitors to access the site, and which areas of the world site users are accessing our products from most frequently. Our access logs do not contain any information which can be uniquely associated with any particular IP address or Personal Information about any individual user.
8. How We Share the Information We Collect
We will not share any information collected through our Services with third parties, except as described below. We do not share Personal Information with third parties for their own marketing purposes.
9. Personal Information
a) Service Provider
We may share Personal Information with third-party service providers only if necessary for them to perform services on our behalf, including without limitation service providers who provide email services, process credit card payments, and provide services in support of our internal operations.
b) Corporate Affiliates and Corporate Business Transactions
c) Legal Compliance and Security
We reserve the right to disclose Personal Information when required to do so by applicable law—for example, in response to a court order, subpoena, legal process, or other claim or inquiry. We also may disclose Personal Information in response to a law enforcement agency’s request or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the rights, property, or safety of any person, violations of our Terms of Service, or to verify or enforce compliance with the policies governing our Services and applicable laws, or as otherwise required or permitted by law or legal requirements.
We may share your Personal Information with a third party if you consent to the sharing.
e) Authorized Educational Institutions and Third Parties They Authorize.
We may disclose the information we collect about a student to authorized employees or representatives of the student’s educational institution. When, at the request of the educational institution, we acquire assessment or other information, including students’ Personal Information, from a third-party source, we will treat such information with the same confidentiality and security safeguards as though it were provided directly by the educational institution. Additional agreements may be required by the third party to authorize transmission of such information to us.
An educational institution may from time to time request that we provide the information we collect about students to third parties of its choosing. We will do so only with written authorization from the educational institution that acknowledges that we are providing that information as an educational institution’s agent, and that once the information is received by the third party, we no longer have any control over the use or disposition of the information. If a written request to disclose the Personal Information of students to a third party is provided to us, the educational institution releases us from all responsibility over the use or disposition of such information.
Upon written request by an educational institution, we will destroy any information collected from students for educational institutions who no longer participate in our Services. We will also provide written verification that the data has been destroyed as requested. If an educational institution has not used any Service for a period of ten years, upon request, we will provide written notice that the student information pertaining to their educational institution will be destroyed unless the educational institution requests the records be kept.
10. Non Personal Information
11. Changing or Removing Personal Information and Closing Accounts
Reviewing Your Own Information
If the Personal Information you provided when you created an account changes, you must promptly notify us of those changes. You have the right to access, update and correct factual inaccuracies in the Personal Information that we collect through our Services, subject to certain exceptions. If you want to access, update, or correct your Personal Information, simply edit your profile in your My Account section. To help protect your privacy and the security of your Personal Information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the Personal Information that we maintain. For information about how to review the Personal Information we collect from children under 18.
There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the Personal Information that we hold about you. In addition, your Personal Information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. In the event that we cannot provide you with access to your Personal Information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
If you no longer wish to have your information collected by an application installed on a mobile device, you may uninstall the application by using the standard uninstall processes available on the mobile device or via the mobile application marketplace or network.
12. Account Creation and Student Login Credentials
An adult teacher or parent purchaser of any Service may open an account for a child by creating the child’s student login credentials. We collect student user credentials each time a child log in to the student portal to access the Services. In addition, the student’s user credentials are collected and displayed on the online classroom roster in the teacher portal. We will not use this information for any purposes other than authenticating the student’s login and facilitating student access to the Services. Our staff is not authorized to disclose student login information; information regarding student login credentials is strictly controlled by the teacher.
13. Closing Accounts
If you no longer wish to use our Services, you may close your account by contacting us. Adults with teacher access may remove a student account by deleting the student from their classroom roster. Adults with parent access may do this by contacting the account holder, such as the school, to request deletion of their child’s information. The school may contact Kampala Smart School at firstname.lastname@example.org/
14. How We Protect Information
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your information, maintain data security, and correctly use the information we collect. These measures include, but are not limited to, the use of encryption, physical access controls, information access controls, and anti-virus and anti-malware software.
Additionally, your account is protected by the password you use to access your online account, and we urge you to take steps to keep your username and password safe. Teacher and parent users are responsible for maintaining the confidentiality of their usernames and passwords, including student usernames and passwords. If you feel your password or a password of a student user has been compromised, you should change it immediately. When you are finished using our Services, you should log out of your account and exit your browser. Teacher and parent users are also responsible for notifying us immediately of any known or suspected unauthorized use(s) of account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of login credentials. Any fraudulent, abusive, or otherwise illegal activity on your account may be reported to appropriate law enforcement agencies by us.
Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. We cannot guarantee or warrant the security of any information you disclose or transmit to us on or through the Services and cannot be responsible for the theft, destruction, loss or inadvertent disclosure of your information.
15. Links to Other Websites
16. Contact Us
Address: P. O. Box 36596, Kampala, Uganda
Phone: +256 776 182 222